Posted by: on September 8, 2017 at 1:38 pm

client satisfaction score

We track our client satisfaction survey scores so we can all work to improve.

We had a unique experience recently.

A client who had decided to switch to another provider asked to return to TAZ Networks. We were happy to agree.

What happened? The new provider was not returning phone calls or emails. Their onboarding project was not going as the client expected, but the provider wasn’t answering questions or giving them revised schedules.

Our client said, “(I) had bad feelings all last weekend that I was not making the right decision in moving companies just to save a few hundred dollars. Your support is invaluable to me and I cannot imagine anyone doing better.”

We’re glad to have them back.

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