Are you bored at your stagnant desk job? Do you desire to work with different clients each day along with different technologies and supporting great clients and friendly people? Do you desire to work for a company that treats its employees like we treat our clients, with the highest respect and dignity?
TAZ Networks Inc, a growing IT managed services company, is hiring highly motivated and professional staff to join our team. Our technicians act as the IT department for our small- to medium-sized clients. Clients are typically located within a two-hour drive of our Brighton, Michigan office.
Current Open Position: Service Desk Technician
TAZ Networks Service Desk Technicians need to be highly motivated, dependable, and professional. This position mostly works in our Brighton, Michigan office.
Service desk job responsibilities include answering support calls and troubleshooting issues remotely. You will be challenged by different environments and technologies on a daily basis. Responsibilities range from answering client support questions to remote network monitoring, troubleshooting and resolution. Superior customer service is of the utmost importance. See below for additional details.
Current Open Position: Network Field Technician
TAZ Networks Network Field Technicians need to be highly motivated, dependable, and professional. This position requires working in the office as well as working at multiple client sites, perhaps even in a single day. Responsibilities range from preventive maintenance to replacing network equipment. Superior customer service is of the utmost importance.
In addition, when in the office, job responsibilities include answering support calls and troubleshooting issues remotely.
Reliable transportation is required with a clean driving record. You must have a valid driver’s license and a vehicle available to use when the company vehicle is not available. Your personal vehicle must have insurance and registration. Yearly requirement to provide updated copy of driving record and proof of insurance on personal automobile. Physically, you must be able to drive for up to 2 hours at a time without medical restrictions. See below for additional details.
Additional Details For All TAZ Networks Technician Positions:
Providing superior service is the number one core ideal of TAZ Networks. Those who cannot provide superior customer service skills on the phone, in written communication, and in person should not apply.
Technicians are challenged by different environments and technologies on a daily basis.
Technicians must be self motivated and able to work independently or as part of a team, to consult on technology issues while reporting and accounting for all time worked. Accurate documentation and time tracking and reporting are required.
Technicians are placed on a rotating schedule to monitor and respond to client needs after normal business hours.
Physically you must be able to sit and type for long hours with short breaks and lift 20 pounds. Physical requirements should be without medical restrictions. Emotionally you should be able to manage stress under pressure and be dependable.
Benefits include training and company-paid certification exams. Technicians should be prepared to pass one technical exam per year.
Ability to work independently
Excellent communication skills
Excellent customer service skills
Must have technical aptitude and technical service skills
Windows Server 2012/2008/2003 Experience
Strong Windows 10/8/7/Vista Desktop Support Skills
MS Office Experience
Desktop Support (general)
Strong Troubleshooting skills
Background check and drug screen required
Additional Skills Considered:
Network Routing Knowledge
Microsoft Small Business Server
Microsoft MCTS & MCITP Certifications
Cisco CCNA Certification
Comptia A+/Network+ Certifications
Citrix CCA Certification
Previous Service Desk Experience
PLEASE NOTE THE SPECIFIC CANDIDATE REQUIREMENT BELOW.
IF THIS IS NOT FOLLOWED YOUR RESUME WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
Send your resume and a separate letter including why you would love to work at TAZ Networks and how you would be a great support desk technician, including your desired salary, to email@example.com.