Meet the Team
The quality and customer focus of our team has allowed TAZ Networks to continue to grow year after year since 2003. We believe that technology without customer service is useless. Our company philosophy is to provide great service first and technology second. Going the extra mile is what we are all about.
Tavis Patterson — Owner, President, and Founder. Contrary to popular belief, Tavis is not the “TAZ” in TAZ Networks. Instead, he named the business in honor of his children. Originally working from his basement in Howell, Tavis started the business in 2003 to provide enterprise-level computer network support to small and medium sized businesses in the metro Detroit and Southeast Michigan area. Tavis has over 20 years of consulting experience for businesses from enterprise Fortune 100 companies to local, small companies. Prior to starting TAZ Networks, he did IT consulting for Compuware out of Detroit for 4 years. Today, Tavis focuses on running and building up TAZ Networks with new client relationships. He also manages the service desk, and still jumps in on the occasional emergency ticket. His door is always open for staff questions and support.
Matthew Vincent — Account Manager. A big part of Matt’s role at TAZ Networks is client liaison, working to be sure our clients’ overall needs and “big picture” issues are anticipated and addressed. He has held a number of sales and account manager positions in his career, most recently in digital sales for YP Marketing Solutions. He has current sales-related technical certifications with several providers, including Webroot, Hubspot, and StorageCraft. Outside of work, Matt enjoys camping with his family and watching Formula One Races. When you meet him, be sure to ask about his watch collection.
Grant Thomson — Service Manager. Grant started coding software on his home computer at age 14. His professional path into IT started with an accounting course in college where he ended up writing accounting software instead of doing actual accounting. Now, his varied experience includes working with Windows, UNIX, and proprietary operating systems. He is a 3CX certified engineer and holds a Parallels RAS technical certification. Grant is diplomatic and cool under pressure, but tenacious with projects. His favorite kinds of projects are proof of concept projects (the kind everyone wants), as well as the “hot potato” projects (the kind no one else wants). His quiet, professional demeanor puts him in direct competition with Tavis for the coveted title of “Calmest Person in the Office.” This quality is just one reason we are happy to have him as our Service Manager.
Steve Cress — Network Administrator. Steve is back and better than ever. Formerly one of our Network Field Consultants, Steve has rejoined TAZ Networks as our Network Administrator. In this position, he reviews and audits our clients’ networks to make sure they meet or exceed professional standards to provide maximum efficiency and productivity. Steve is SonicWall certified and has knocking out Microsoft certifications in quick succession. As well, he has experience as a Python Stack engineer. Steve loves sports and (still) loves to cook. He spends his free time with his family doing whatever sounds fun.
Zach Thurlow — Network Field Consultant. Zach has a strong background in addressing the specific technology concerns that small businesses have. He formerly ran his own small business doing computer repair for home users and microbusinesses. He has worked with a variety of people, technologies, and network environments over the years. Zach currently holds Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), MTA Windows Server Administration, and StorageCraft Engineer certifications. Zach enjoys volunteering, outdoor sports, and visiting friends he and his wife have made over the years.
Seth Felix — Network Field Consultant. We often find that employees with retail or other direct customer service experience make great consultants. Seth formerly contracted with Consumers Energy before joining TAZ Networks, as well as spending seven years as the very patient tech on the other end of your Comcast support calls. Not only does this rich background make Seth a technical expert, but a “people” expert as well. In his spare time, Seth enjoys gaming and a good craft beer.
Stacie Brady — Service Desk Consultant/Dispatcher. Born and raised in Iron Mountain, Stacie lived in Michigan’s beautiful Upper Peninsula her entire life through college. After graduating from Michigan Technological University with a Bachelor’s Degree in Management of Information Systems, she joined us here at TAZ Networks. Stacie spent two years at Michigan Tech in the IT department, assisting with procurement and installation of computer hardware and other electronics. A variety of retail jobs in high school and college gave Stacie extensive experience with and customer service, a core skill at TAZ Networks. Stacie is certified in Microsoft Windows Server Administration Fundamentals, Webroot (WSAB Endpoint Technical) and is a certified StorageCraft Engineer. She loves cooking, playing video games, and cheering for the Detroit Pistons.
Zachary Patterson – Service Desk Consultant. Although we may sometimes refer to him as “new Zach,” Zachary Patterson worked as our intern for two summers before joining our Service Desk team in June 2017. Besides extensive hands-on experience in the TAZ Networks way of doing things, he holds an Associates in Computer Systems from Washtenaw Community College with a specification in Microsoft Windows, along with three additional related certifications. Zach loves playing and watching sports and is a huge fan of the Pittsburgh Steelers.
Heather Shy — Marketing Coordinator. Heather coordinates our marketing efforts with print and email newsletters and campaigns, active social media, and managing our web site. Her varied background makes her well-suited to her role at TAZ Networks. After working at administrative and assistant-level work in the graphic design and marketing fields, Heather joined TAZ Networks part-time as our second employee in 2007, in our first office on Grand River Avenue in Brighton. Since then, she has graduated from the Specs Howard School of Media Arts program for Graphic Design. She’s very interested in analytics, streamlining processes, and continuous improvement. In her spare time, Heather can be found making things or walking her mountain bike up the hills on local trails.
Laurel McConnell — Administrative Assistant. Laurel greets visitors, handles our bookkeeping, manages order fulfillment, and takes care of other behind-the-scenes tasks that keep our Brighton office running smoothly. She joined us with an extensive accounting background and a Bachelors of Science in Public Accounting from Cleary University. As the only grandparent at TAZ Networks, her days away from the office are busy with family and creative pursuits.
Josh Baumer – Network Field Consultant
Tim Barczewski – Network Field Consultant
Julian Coffman – Service Desk Consultant
Dan Gugins – Network Field Consultant
Dustin Lamb – Network Field Consultant
Jack Shy – Network Field Consultant
Tony Yambrick – Network Field Consultant