Do you need an IT service desk team that provides immediate computer support and assistance, based right here in Southeast Michigan?
Your business has technology issues and your employees need assistance with their computers… now. Not tomorrow, or later this week, but right this minute. Who will you call? Will you get the dreaded voice mail again? Will your IT service desk respond when you like or when you want?
If the answer is “NO” then let our IT services team and IT service desk assist you. With our Complete Managed IT Care Plans, you receive immediate support through qualified technicians standing by ready to help you. All of our call desk assistance is based in our office in Brighton, MI.
Professional and Available. Our staff understands that not all of your employees love technology. That’s OK. We get it. Therefore, we also understand that what they do want is somebody ready and eager to assist when they have issues. TAZ Networks IT service desk staff is trained and certified on the latest business products and can quickly and efficiently assist you with your technology service needs.
Humble, Good-Natured Technicians. We know that technology can be frustrating. So when we look for superior IT service desk staff, we look for their character traits first and their technology expertise second. If they can not communicate to you in an easy-to-understand way, then what good is any service at all? Our technicians want to make sure they understand your situation first and the technology second.
Does your IT Service Desk measure their response?
We are always interested in getting better, so we monitor and quantify how we are doing on ongoing basis. What are some things we watch for?
- Response Time – Our standard Service Level Agreement (SLA) is to respond to all tickets within in 2 hours. We are at 98%.
- Closure Rate – Our standard is to close 80% of all tickets within 1 business day. We are at 82%
- Critical Tickets – Critical-level tickets require an immediate response. We are at 100% of SLA.
The best, full-service IT service desks make sure to document every little issue that goes wrong so that, next time, the speed to resolution is even quicker. TAZ Networks invests thousands of dollars each month on documentation resources to make sure that we can get you the best tech support possible and, most of all, prompt answers to your computer networking issues.
If you need first-rate computer support or tech support, then fill out the form on the right and one of our account managers will be happy to assist you with understanding how we give great support to our clients.