Welcome to TAZ Networks
We’re here to make your IT support experience seamless and stress-free. No matter what your IT issue is, our dedicated team is ready to help. On this page, you’ll find all the resources you need to get started with our support team.
New User Guide:
How to Contact Support
We have three ways to contact support.
- Call our Live Service Desk at 810-355-2280 option 2. Here you can speak with one of our techs immediately. Our service desk hours are from 7am – 5pm EST.
- Email to support@taznetworks.com.
- Or you can submit a ticket in our Client Portal.
Please note:
Our Service Level Agreement says that our technical service desk staff will look at and acknowledge the receipt of all tickets within 2 hours. If your issue needs faster service than this we recommend you either:
1) Put in a High Priority ticket through the Client Portal or
2) Call our Service Line Direct.
Extended Hours are available for Critical Items Only by an on call consultant from 5 PM to 9 PM EST Weekdays and 8 AM to 9 PM EST Weekends and Holidays.
All email requests and tickets are treated at the same level of urgency.
Follow these steps to get the help you need quickly and efficiently:
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- Visit our online ticket portal. (Visit our portal here)
- Login
- Select “New Ticket” button.
- Select Ticket Type.
- Provide a brief title
- Add your contact:
- This should be the person we need to contact to fix your ticket.
- Enter a description of the issue you are experiencing.
- Set the priority:
- Low – Issues that can be done secondary to other things.
- Medium – These are for normal issues.
- High – This is for Items that need to be addressed immediately.
- Critical – This is for issues that cause your business to stop operations or your business is down.
- Add in your timeframe you would like us to complete the ticket in.
- Tell us the best way to reach you.
- Save or Save & Add Attachment
- Review the information.
- Attach and include any screenshots or details that might help us solve your problem faster.
What Happens Next?
After submitting your ticket, you’ll receive an email confirmation with a tracking number. Our support team will review your request and respond promptly.
Additional Resources:
Need help right away? Explore these resources while you wait:
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- Check out our Blog for more articles!