Do you desire a computer services firm with immediate computer support and assistance based right here in Southeast Michigan?
Your business has computer issues and your employees need assistance now. Not tomorrow, or sometime this week, but right this minute. Who will you call? Will you get the dreaded voice mail again? Will they respond when you need or when you want? If the answer is “NO,” then let our computer services team help you. With our Complete Managed IT Care Plans you receive immediate, business-focused, computer services support from qualified and certified consultants ready to help you. Our entire computer service team is based in our Brighton, Michigan office.
Professional and Available. Our staff understands that your employees may not love technology. That’s okay; we get it. So they need somebody ready and eager to assist when they have issues. Our computer services help desk is trained and certified on the latest business technology and can quickly and efficiently assist you with your needs.
Our Computer Service Desk team members are ready to assist with a smile, even when your technology is ready to make you scream.
Humble, Good-Natured Technicians. If they can not communicate with you in an easy-to-understand way, then what good is any service at all? We know that technology can be frustrating. So when we look for superior computer services personnel we look at their character traits first and their technology expertise second.
Does your Computer Service Desk measure their response? We are always interested in getting better so we monitor and quantify how we are doing on a regular basis. What are some things we look at?
- Response Time – We respond to over 98% of tickets within 2 hours.
- Closure Rate – We close over 80% of tickets within 1 business day.
- Critical Tickets – 100% Immediate Fast Response to critical issues.
A full-service computer services desk documents every issue so that next time the speed to resolution is even quicker. TAZ Networks actively invests in documentation resources to make sure that we can get you the best tech support possible and – most of all – the answer to your issues.
If you need first-rate business computer services, fill out the form on the right. One of our account managers will reach out to you within 60 minutes, to explain how we give great support to our clients.