Case Study:
Eliminating Multi-Day
Server Outages for an
Automotive Sales Agency
Client Snapshot
| Industry | Automotive Specialty Aftermarket |
| Founded | 1971 |
| Client Since | 2007 |
| Location | Highland, Michigan |
| Key Challenges | Multi-day outages, spam, unreliable remote access, and outdated backups |
| Key Results | Stable uptime, secure remote access, proactive IT support |
The Challenge
Considine Sales & Marketing (CSM) is an independent manufacturers’ representative agency serving the automotive specialty aftermarket industry. With sales and marketing professionals operating across 15 states, reliable remote access and fast communication are critical to daily operations.
Before partnering with TAZ Networks, CSM relied on a family friend to manage their network infrastructure. When that support was no longer available, the company began experiencing serious technical issues — including server outages lasting three to four days at a time, recurring spam and virus problems, and constant disruptions that affected productivity.
Because pricing updates were time-sensitive, even short outages created operational and financial challenges.
“Sometimes we’d have to drive from here to Akron, Ohio to drop off a pricing CD. If we can’t get the pricing right, it can put a freeze on the whole deal and just get ugly.”
— Anna Hay, Office Manager
The outages were impacting more than just technology.
“Every day that we were down and couldn’t receive communication from our customers, we lost money. We needed someone who could do the server work that we weren’t able to do ourselves, and do it within a fixed time period.”
— Anna Hay, Office Manager
Why They Chose TAZ Networks
After hearing a recommendation from another business owner, CSM contacted TAZ Networks for help stabilizing their environment and improving overall reliability.
Rather than replacing the existing infrastructure entirely, TAZ Networks identified opportunities to improve performance through software upgrades, proper configuration, stronger security, and proactive maintenance.
The Solution
TAZ Networks implemented several improvements to stabilize and secure the company’s IT environment, including:
- Upgrading and optimizing server software
- Improving communication systems and email reliability
- Strengthening cybersecurity protections
- Eliminating recurring spam and virus issues
- Modernizing backup systems for better data protection
- Configuring reliable remote access for employees across multiple states
- Implementing proactive monitoring and ongoing support
The company also enrolled in TAZ Networks’ managed IT services program, providing:
- 24/7 network monitoring
- Unlimited remote support
- Ongoing maintenance and preventative care
- Regular on-site support visits
Results After Partnering with TAZ Networks
Since partnering with TAZ Networks, Considine Sales & Marketing has experienced:
- Improved server stability and uptime
- Stable remote access for employees across 15 states
- Reduced spam and cybersecurity disruptions
- Stronger backup and data protection processes
- Less internal stress managing technology issues
- More confidence in day-to-day operations
“You guys take really good care of us. Knock on wood, we have not gone down for any long period of time, we haven’t lost anything. We don’t have a problem with our remote users logging on and accessing their information. Everybody’s able to continue working.”
— Anna Hay, Office Manager
And for Anna, one of the biggest benefits was simple:
“I don’t have to work on the computers anymore! That is a really good thing.”
— Anna Hay, Office Manager
Looking for Reliable IT Support for Your Business?
TAZ Networks helps businesses across Southeast Michigan reduce downtime, improve cybersecurity, and move from reactive IT to proactive support.
Whether your business needs managed IT services, compliance support, cybersecurity protection, or disaster recovery planning, our team helps keep your technology reliable so your staff can stay focused on running the business.