Microsoft Previews Next Release of Customer Relationship Management Solution at Worldwide Partner Conference

Have you thought about a CRM (Customer Relationship Management) solution? If you've got SBS 2003 Premium edition you might not be too far away. Microsoft is previewing the Next Release of Customer Relationship Management Solution at the Worldwide Partner Conference.

CRM has been a big buzzword but it's adoption among SMB's has been fairly slow due to either price, feature set or just plain ignorance of what it can do for customers. Microsoft appears out to change that. I'll be taking a look at MS CRM 3.0 and hopefully especially for our SBS customers it's got the goods that was sorely lacking in the 1.2 version edition.